Admax + Ecuni + Elit = Admax Hosting AB
We are now taking the first steps in a completely new technical platform for you as a customer and at the same time we are implementing an administrative change as our three different web hosting companies merge into one - Admax Hosting AB.
What does this mean for you as a customer?
Initially, this means that your invoice may have a different company name than you are used to, as the invoicing for customers of the old Admax AB and Elit Serverhosting i Helsingborg AB will be done through Admax Hosting AB (which is the new name for Ecuni AB after our name change). In accordance with the terms and conditions of our services, all agreements you have entered into with us will continue as before. The only thing that may change is how you pay an invoice as all payments will now be made directly to Admax Hosting AB, so it may be a new bankgiro number or bank account that you will pay to. The information is of course on the invoices so please be aware of this! You will also be able to pay invoices by card and other payment methods through both Payson and PayPal.
You will meet the same staff as before as there are no changes in that area, but you will now have several ways to contact us that will make it easier for you:
- The case management system, or "ticket", is accessible as a logged-in user in our customer panel, where you will also find our extensive knowledge base where you can read about how to use different services.
- Chat is a new feature that allows you to reach us quickly during office hours - it means you don't have to wait in a phone queue and you can also easily send us files and pictures to help explain what you need help with.
- Email - you email firstname.lastname@example.org for help.
- Telephone - call 08-525 09 710 (during office hours) if you want to talk to us, we are closed for lunch by telephone between 12.00 and 13.00.
The purely technical changes in our platform will be activated during the end of 2021 and further in 2022, each customer will be moved to the new platform and contacted to get new login details to the customer panel from where most of the services can be controlled. In the customer panel, in addition to the above-mentioned functions, you can also place new orders and see all your invoices and their status.
It is our hope that you as a customer will appreciate all the changes and that the transition to these new technologies will be so smooth that you will not notice it in any other way than that you will have more possibilities and an expanded range of services. If you need any help, please do not hesitate to contact us and if you have any questions or comments on how we can improve our services, including the new customer panel, please do not hesitate to contact us!